welcome to
lowell hair
I’m so excited to welcome you to Lowell Hair! If you’ve booked your first visit or are getting ready for an upcoming appointment. This guide has everything you need to know before you arrive, from parking and finding the studio to preparing your hair to have the best first visit.
The Studio Experience
There is no traditional salon floor, no waiting around, and no juggling multiple guests at once. Your appointment is your time.
You are in total control of your experience. Whether you want to chat, enjoy a quiet relaxing visit, or bring a laptop to work.
Feel free to set the vibe by taking over the playlist with your favorite music or podcasts, and enjoy free high-speed Wi-Fi.
Before You Arrive
Come with your hair styled the way you normally wear it day-to-day. This gives me a clear picture of your routine and natural texture.
If you are booked for a color service, please make sure your hair is clean, dry, and free of heavy styling products like root cover sprays or heavy oils.
Bring your inspiration! Feel free to show me photos or videos (TikToks and Reels are great). Take note of the tones and placements you love as well as any you want to avoid so we can build a shared visual vision.
Take a moment to fill out my pre visit consultation form.
We'll review your answers together during your consultation.
Location & Finding the Studio
Lowell Hair is located in the River Oaks Shopping Center inside Phenix Salon Suites (Suite 111). Because the suites are located within the complex and not visible directly from street level, here is how to find me:
2034A West Gray St., Suite 111, Houston, TX 77019
Using Apple Maps? Apple Maps can occasionally direct guests to my previous studio location. Please double-check that 2034 A West Gray St is. set as your destination.
The Easiest Way to Arrive
Park on the top level (4th floor) of the garage and walk directly into Phenix Salon Suites.
Parking
Free parking is available in the garage directly behind Barnes & Noble. Street-level parking is paid.
3 Entrances to the parking garage:
Center of Plaza: Located just to the right of Barnes & Noble
McDuffie St: Direct access to upper levels.
Shepherd St : Ramp to upper level is on the opposite side of the Garage. Drive to the other end and proceed up.
Parking on Levels 1–3?
Take the elevator to Level 4. The elevator has a button labeled "Phenix Salon Suites.
Finding Suite 111:
Enter through the main entrance. After walking through the double doors, you'll see a water feature. Take a right down the short hallway, then an immediate left to find Suite 111. Please knock to let me know you've arrived.
What If I Didn't Book the Right Service?
Send me an email! We can review your goals together, and I will guide you toward the right service for your hair.
In most cases, I can easily adjust your appointment on my end to ensure we have enough time and everything is set up perfectly for your visit.
Still deciding what to book?
Visit the New Guest Page to explore your options and find the right starting point.
Appointment Changes & Cancellations
I know life is unpredictable and unexpected things come up. I kindly ask for at least 24 hours notice for all cancellations or reschedules.
For large color appointments, late cancellations may incur a 50% fee. However, if you rebook within 7 days and visit within 14 days of your original date, that fee will be applied directly toward your appointment.
I review cancellations on a case-by-case basis and always aim to extend flexibility when life happens.
Adjustments & Redos
If you need a minor tweak such as adjusting a tone that feels too cool or warm, or trimming a bang slightly shorter. please notify me within 7 days of your original appointment. These simple adjustments will be completed at no extra charge.
New Services & Major Changes
Additional Cut Requests: If you request further changes outside the scope of your original consultation (e.g., deciding to remove more than an additional inch of length after agreeing on the initial cut), this will be billed as a new service.
Color Reversals: If you decide to change your mind after a major transformation (e.g., going from blonde to red, or dark to light) that was executed correctly according to your consultation, any new color work to change it back or alter the look will be treated as a new service at your expense.
Refund Policy
I do not issue refunds for chemical services (including color, highlights, keratin, and retexturizing treatments).
However, I am fully committed to working with you within the adjustment period to address any genuine service issues so you leave feeling confident in your hair.